refunds.

We want you to be happy with every visit. This policy explains cancellations, reschedules, refunds and returns. All amounts are in Indonesian Rupiah (IDR) and refunds are issued through our payment provider, Xendit.

01Recovery bookings

• Cancel or reschedule 24+ hours before your appointment — full refund of any deposit, or move it to another time at no charge.
• Less than 24 hours before, or no-show — the deposit is non-refundable, as the slot is held for you.
• If Distrik cancels a session, you receive a full refund or a free reschedule — your choice.

02Packages & multi-session credits

Prepaid packages are valid for the period shown at purchase. Unused, unexpired sessions can be refunded on request, less the standard price of any sessions already used. Expired sessions are not refundable.

03Fuel (café & food)

Food and drinks are prepared fresh and cannot be refunded once made or served. If something isn't right with your order, tell us at the counter and we'll remake it or make it right.

04Supply (retail products)

• Unused items in original condition with proof of purchase can be returned or exchanged within 7 days.
• Faulty or damaged items will be replaced or refunded.
• For hygiene reasons, some items (such as opened consumables) cannot be returned unless faulty.

05IV Therapy & Blood Work

These are medical services provided by our partner, HUMAN+. Appointments cancelled 24+ hours in advance can be refunded or rescheduled. Once a treatment or test has been administered it cannot be refunded. Clinical questions are handled by HUMAN+ as part of their consent and assessment process.

06How refunds are paid

Approved refunds go back to your original payment method via Xendit. Please allow 7–14 business days for the funds to appear — the exact timing depends on your bank or card issuer.

07How to request a refund or return

08Contact

Distrik — Jl. Raya Babakan Canggu No.4, Canggu, Kabupaten Badung, Bali 80351. hello@distrikath.com.